RETURN POLICY
At MAXHOSA AFRICA we value customer satisfaction, although we understand that sometimes returns are necessary.
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Return window:
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In-store purchases must be requested within 7 days from the date of original purchase.
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Online purchases have a return window of 21 days upon receipt.
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Gift cards:
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Gift cards cannot be refunded.
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However, we offer store credit in the form of a gift card, equivalent in value to the original purchase.
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Return notification and timeline:
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Once returned items are received, our team will carefully inspect them within 1–7 days.
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If the item qualifies, the client will be issued a gift card.
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The gift card will be sent via email and can be used to purchase any item valued at the original purchase amount.
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Disclaimer:
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There will be no cash refunds.
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EXCHANGE POLICY
Exchanges are permitted if items do not fit as expected. Only size exchanges are allowed.
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Exchange window:
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Items can only be exchanged within 30 days from the date of purchase.
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Please initiate the exchange process within this timeframe.
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Health and safety exclusions:
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No returns or exchanges on masks or hosiery.
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Disclaimer:
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Our exchange policy only allows for size exchanges to ensure you receive the perfect fit.
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