FAQ

SHIPPING & DELIVERY

How long does delivery take in South Africa?

Standard delivery to major metros takes 2 to 4 working days. Outlying areas take 3 to 6 working days. You’ll receive a tracking link as soon as your order ships.

How do I track my order?

Use the tracking link in your shipping email. If you need help, contact our team with your order number.

ORDERS & PAYMENTS

Which payment methods do you accept?

We accept major debit and credit cards and PayFast, including Instant EFT. All payments are processed securely.

Can I change or cancel my order after placing it?

We process orders quickly. Contact us as soon as possible and we’ll try to assist before dispatch.

Account info

Do I have to create an account?

No, you don't have to create an account. However, we strongly recommend that you create an account so that you can take advantage of the various benefits it offers. For example, you will be able to access your account easily the next time you visit us, and you will also be able to get personalized recommendations and services tailored to your needs. By creating an account with us, you will be able to make the most out of our services and save time in the future.

How do I change my account password?

If you have forgotten your password, don't worry. You can easily reset it by clicking the 'forgot password' link. Once you click the link, you will receive an email with instructions on how to create a new password. Follow the instructions to set a new password that is secure and easy to remember. Remember to keep your password safe and never share it with anyone.